These Terms and Conditions (“Terms”) govern the use of the website https://roscar.pt/ and the car rental booking services provided by RosCar Portugal (“RosCar Portugal”, “we”, “us”, or “our”).
By using our website, submitting a booking request, or making a reservation through RosCar Portugal, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About RosCar Portugal
RosCar Portugal operates as a car rental aggregator. We help customers search, compare, and book rental vehicles offered by international and local car rental companies in Portugal.
RosCar Portugal is not always the direct provider of the rental vehicle. The rental agreement may be concluded directly between the customer and the selected rental company. The rental company is responsible for providing the vehicle and fulfilling the rental service according to its own rental terms and conditions.
Website: https://roscar.pt/
Email: [email protected]
2. Services Provided
Through our website, users can search for available rental cars, compare offers, choose additional rental options, and make a booking request or reservation.
Car rental may be available at airports, city locations, hotels, or by delivery to a specified address, depending on the selected rental company, vehicle availability, location, and booking conditions.
Available services and options may include:
- Car rental at the airport;
- Car delivery within the city;
- Car delivery to a hotel;
- Car rental without a deposit;
- Car rental without a credit card;
- Car rental with cash payment;
- Car rental with a debit card;
- Unlimited mileage;
- Free cancellation, where applicable;
- Additional insurance options;
- Child car seats and other extra equipment.
The availability of these options depends on the selected vehicle, rental location, supplier, dates, and specific rental conditions.
3. Booking Process
To rent a car through RosCar Portugal, the customer should complete the booking process on the website or contact us directly.
The booking process usually includes the following steps:
- Select the rental location and return location;
- Choose the rental dates and times;
- Select the preferred vehicle type or category;
- Choose additional options, such as no deposit, no credit card, insurance, child car seat, or other extras;
- Fill in the driver’s contact details;
- Review the booking details and rental conditions;
- Confirm the booking by paying a partial prepayment, usually 15–20% of the total rental price.
After the booking is confirmed and the prepayment is received, the customer will receive a booking voucher by email. The voucher will include important instructions, booking details, and contact information of the rental company.
4. Booking Confirmation and Voucher
A booking is considered confirmed only after RosCar Portugal or the rental company confirms vehicle availability and the required prepayment has been successfully received.
The booking voucher may include:
- Customer and driver details;
- Vehicle category or selected vehicle information;
- Pick-up and return location;
- Rental dates and times;
- Rental company contact details;
- Amount paid in advance;
- Remaining balance to be paid on arrival or according to the rental conditions;
- Instructions for vehicle pick-up, delivery, or meeting point;
- Important rental terms and additional conditions.
The customer is responsible for checking the voucher carefully and contacting RosCar Portugal immediately if any information is incorrect.
5. Prices and Payments
Prices displayed on our website may vary depending on the vehicle category, rental company, season, rental duration, location, insurance options, delivery service, and additional extras.
To confirm a booking, the customer may be required to pay a prepayment of approximately 15–20% of the total rental price. The remaining balance is usually paid directly to the rental company when collecting the vehicle or according to the conditions stated in the booking voucher.
Depending on the selected offer and rental company, payment may be available by cash, debit card, credit card, or other accepted payment methods. RosCar Portugal cannot guarantee that all payment methods will be available for every vehicle or supplier.
6. Car Rental Without Deposit
One of the main advantages of RosCar Portugal is the possibility to book selected rental cars without a deposit. No-deposit rental options are available only for certain vehicles, rental companies, dates, and locations.
If a no-deposit option is selected and confirmed, the customer should follow the specific conditions stated in the booking voucher and rental agreement.
RosCar Portugal makes reasonable efforts to display and confirm no-deposit rental offers accurately. However, the final rental conditions are determined by the rental company.
7. Car Rental Without Credit Card
Some rental offers may allow customers to rent a car without a credit card. In such cases, payment may be possible by debit card or cash, depending on the selected rental company and booking conditions.
The availability of car rental without a credit card must be confirmed before the booking is finalized. If the customer specifically requires this option, it should be selected during the booking process or requested before confirmation.
8. Cash and Debit Card Payments
Certain rental companies may accept payment by cash or debit card. This option depends on the supplier, location, vehicle category, insurance package, and local rental rules.
Customers are responsible for checking the payment conditions in the booking voucher before arriving to collect the vehicle.
9. Unlimited Mileage
Some rental offers may include unlimited mileage. If unlimited mileage is included, this will be stated in the booking conditions or voucher.
If unlimited mileage is not included, mileage restrictions and additional mileage charges may apply according to the rental company’s terms.
10. Free Cancellation
Free cancellation may be available for selected bookings, depending on the rental company and cancellation period. The exact cancellation conditions will be displayed during the booking process or included in the booking voucher.
If the customer cancels after the free cancellation period has expired, cancellation fees may apply. In some cases, the prepayment may be non-refundable.
To cancel a booking, the customer should contact RosCar Portugal by email at [email protected] as soon as possible.
11. Vehicle Delivery and Pick-Up
Vehicle pick-up may be available at airports, rental offices, city locations, hotels, or other agreed addresses. Delivery to a hotel or city address may be available for an additional fee or included in selected offers.
The customer must provide accurate pick-up and return details during the booking process. For airport rentals, the customer may be asked to provide flight details to help coordinate vehicle delivery or meeting arrangements.
The customer is responsible for arriving at the agreed time and location. Delays may result in additional fees or changes to vehicle availability.
12. Driver Requirements
The main driver must meet the age, driving experience, license, and identification requirements of the selected rental company.
The customer may be required to present the following documents when collecting the vehicle:
- Valid driving license;
- Passport or national ID card;
- Booking voucher;
- Payment card, debit card, or cash, depending on the agreed payment method;
- International driving permit, if required by law or by the rental company.
If the customer fails to provide the required documents, the rental company may refuse to provide the vehicle. In such cases, cancellation fees or loss of prepayment may apply.
13. Vehicle Category and Availability
Vehicles are usually booked by category, class, or similar model. The exact make, model, color, fuel type, or equipment may vary unless specifically confirmed in writing.
If the selected vehicle is unavailable, the rental company may provide a similar or upgraded vehicle, subject to availability and rental conditions.
14. Insurance and Additional Options
Customers may be offered additional options such as extra insurance, no-deposit package, no-credit-card option, child car seat, additional driver, GPS, or other services.
Additional options may be subject to availability and extra charges. Insurance coverage, exclusions, excess amounts, and liability limits are determined by the rental company and should be reviewed carefully before signing the rental agreement.
15. Customer Responsibilities
The customer agrees to:
- Provide accurate and complete booking information;
- Check all booking details before confirmation;
- Read the rental conditions and booking voucher carefully;
- Arrive on time at the agreed pick-up location;
- Provide valid documents required for the rental;
- Use the vehicle responsibly and according to local laws;
- Return the vehicle on time and in the agreed condition;
- Pay any applicable fees, fines, damages, fuel charges, tolls, parking fees, or other costs related to the rental.
16. Rental Company Terms
Each rental company may have its own terms and conditions, including rules regarding deposits, insurance, mileage, fuel policy, cross-border travel, late return, additional drivers, traffic fines, vehicle damage, and cancellation.
By confirming a booking, the customer agrees to comply with both these Terms and the terms of the selected rental company.
17. Changes to Booking
Customers may request changes to their booking by contacting RosCar Portugal. Changes may include rental dates, times, location, vehicle category, additional options, or driver details.
All changes are subject to availability and approval by the rental company. Price differences or additional fees may apply.
18. Cancellations and No-Show
Cancellation conditions depend on the selected offer and rental company. If the customer does not arrive at the agreed pick-up time and does not inform RosCar Portugal or the rental company, the booking may be treated as a no-show.
In case of no-show, the rental company may cancel the booking, and the prepayment may be non-refundable.
19. Liability
RosCar Portugal acts as an intermediary between customers and rental companies. We are responsible for assisting with the booking process and providing booking-related information.
The rental company is responsible for providing the vehicle and rental service according to its own terms and applicable law.
RosCar Portugal is not liable for losses, damages, delays, additional costs, or disputes caused by the rental company, customer failure to meet rental requirements, incorrect information provided by the customer, traffic violations, accidents, force majeure events, or circumstances outside our reasonable control.
20. Website Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, prices, availability, vehicle details, rental conditions, and special offers may change without prior notice.
Final booking details are confirmed in the booking voucher and, where applicable, in the rental agreement signed with the rental company.
21. Prohibited Use
Users must not misuse our website, submit false information, attempt unauthorized access, interfere with website functionality, or use the website for unlawful purposes.
22. Personal Data
We process personal data according to our Privacy Policy. By using our website or making a booking, you agree that your personal data may be processed for booking management, customer support, communication with rental companies, payment processing, and legal compliance.
Please read our Privacy Policy for more information about how we collect, use, store, and protect personal data.
23. Complaints and Customer Support
If you have questions, complaints, or issues related to your booking, please contact RosCar Portugal as soon as possible.
We will make reasonable efforts to assist you and communicate with the rental company when necessary. However, final decisions regarding vehicle condition, damages, fines, deposits, or rental disputes may be made by the rental company according to its own terms.
24. Changes to These Terms
RosCar Portugal may update these Terms from time to time. Updated Terms will be posted on this page with a new “Last updated” date.
Continued use of our website or services after changes are published means that you accept the updated Terms.
25. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
RosCar Portugal
Website: https://roscar.pt/
Email: [email protected]
Last updated: June 25, 2026