This Privacy Policy explains how RosCar Portugal (“RosCar Portugal”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit our website https://roscar.pt/, use our car rental search and booking services, or contact us by email at [email protected].
RosCar Portugal operates as a car rental aggregator. We help users compare and book rental vehicles offered by international and local car rental companies in Portugal. In many cases, the rental service itself is provided by our partner rental companies, while RosCar Portugal acts as an intermediary or booking platform.
1. Who We Are
RosCar Portugal provides online car rental comparison, reservation, and related customer support services through our website. For privacy-related questions, you can contact us at:
Email: [email protected]
Website: https://roscar.pt/
2. Personal Data We Collect
We may collect personal data that you provide directly to us when using our website, making a booking request, completing a reservation, contacting customer support, or communicating with us by email.
The personal data we may collect includes:
- Full name;
- Email address;
- Phone number;
- Country of residence;
- Pick-up and drop-off location;
- Rental dates and times;
- Selected vehicle category or rental preferences;
- Flight number or travel details, if provided;
- Driver details required for booking confirmation;
- Payment or billing-related information, where applicable;
- Messages, requests, or other information you send to us.
We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, device information, pages visited, date and time of access, referral source, and cookie data.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To process car rental searches, requests, and bookings;
- To send your booking details to relevant international or local rental partners;
- To confirm availability, prices, rental terms, and reservation details;
- To communicate with you regarding your booking or inquiry;
- To provide customer support before, during, and after the rental period;
- To manage cancellations, changes, refunds, or complaints;
- To improve our website, services, and user experience;
- To prevent fraud, misuse, or unauthorized activity;
- To comply with legal, accounting, tax, and regulatory obligations;
- To send service-related notifications and, where permitted, marketing communications.
4. Legal Basis for Processing Personal Data
We process personal data only when we have a valid legal basis to do so. Depending on the situation, the legal basis may include:
- Performance of a contract: when processing is necessary to arrange, manage, or support your car rental booking.
- Consent: when you voluntarily provide information, subscribe to communications, or accept certain cookies.
- Legitimate interests: when we improve our services, prevent fraud, respond to inquiries, or manage business operations.
- Legal obligation: when we must process or retain information to comply with applicable laws.
5. Sharing Personal Data with Rental Partners
As RosCar Portugal is a car rental aggregator, we may share your personal data with international and local car rental companies, vehicle suppliers, payment service providers, insurance providers, roadside assistance providers, and other service partners when this is necessary to process or manage your booking.
These partners may use your personal data to confirm the rental, prepare the vehicle, verify driver eligibility, process payment, provide insurance or additional services, and comply with their own legal obligations.
Some rental partners may act as independent data controllers for the personal data they receive. Their own privacy policies may also apply to the processing of your data.
6. International Data Transfers
Some of our service providers or rental partners may be located outside Portugal or outside the European Economic Area. Where personal data is transferred internationally, we take appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection laws.
7. Payment Information
If payment is required through our website or through a third-party provider, payment information may be processed by secure payment service providers. RosCar Portugal does not intend to store full payment card details unless this is strictly necessary and legally permitted.
Payment providers may process your payment data according to their own privacy policies and security standards.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to ensure proper website functionality, analyze website traffic, improve user experience, remember preferences, and support marketing or advertising activities.
Cookies may include:
- Essential cookies required for the website to function properly;
- Analytics cookies used to understand how visitors use our website;
- Preference cookies used to remember user settings;
- Marketing cookies used to personalize advertising or measure campaign performance.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also manage or disable cookies through your browser settings.
9. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including booking management, customer support, accounting, legal compliance, dispute resolution, and fraud prevention.
The retention period may vary depending on the type of data, the purpose of processing, legal requirements, and our legitimate business needs.
10. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of online transmission or electronic storage is completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee absolute security.
11. Your Data Protection Rights
Subject to applicable data protection laws, you may have the following rights regarding your personal data:
- The right to access your personal data;
- The right to correct inaccurate or incomplete data;
- The right to request deletion of your personal data;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability;
- The right to withdraw consent where processing is based on consent;
- The right to lodge a complaint with a competent data protection authority.
To exercise your rights, please contact us at [email protected].
12. Marketing Communications
If you consent to receive marketing communications from us, we may send you information about car rental offers, travel-related services, promotions, or updates from RosCar Portugal.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at [email protected].
13. Third-Party Websites
Our website may contain links to third-party websites, including rental partner websites, payment providers, insurance providers, or other service providers.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.
14. Children’s Privacy
Our services are intended for adults who are legally able to rent a vehicle. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy, how we process your personal data, or how to exercise your data protection rights, please contact us:
RosCar Portugal
Website: https://roscar.pt/
Email: [email protected]
Last updated: June 25, 2026